F . A . Q
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Please read questions below and if you can not find your answer, please send us your question, we will answer you as soon as possible.
F.A.Q's
We offer a wide collection of fine jewellery including rings, bangles, bracelets, chains, earrings, lockets, malas, necklaces, pendants, and karas. Each piece is designed with quality craftsmanship to suit both traditional and modern tastes.
Yes. At Altaf Jewellers, we guarantee the authenticity of our jewellery. All gold, diamond, and gemstone items are carefully sourced and crafted to maintain the highest quality standards.
Yes. We provide custom jewellery design services, allowing you to create a unique piece according to your preferences, style, and budget. Please contact us directly to discuss your requirements.
Yes, we provide repair and resizing services for selected jewellery items. Our expert craftsmen can help restore your jewellery or adjust the size for a perfect fit.
You can browse our jewellery collection on our website, select your desired item, and proceed to checkout. For any assistance, our customer support team is available to guide you through the process.
Other Questions
We accept multiple secure payment methods, including credit/debit cards, bank transfers, and cash on delivery (where applicable).
Yes. We offer nationwide delivery across Pakistan. Shipping timelines and charges may vary depending on your location.
Orders are usually delivered within 3–7 business days inside Pakistan. For custom-made jewellery, delivery times may be longer and will be confirmed when placing the order.
We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original condition. Please note that custom-made jewellery, earrings, nose pins, and discounted items are non-returnable.